Coastal Property Co.
From 4-Hour Response Times to Instant Guest Communication
"I finally took a real vacation without checking my phone every 5 minutes. The AI handles everything, and our guests are happier than ever."— Owner, Coastal Property Co.
The Challenge
Coastal Property Co. manages 45 short-term rental properties across coastal destinations. Their guests expected instant responses at all hours, but the small team couldn't keep up with the volume of inquiries.
Guests expected instant responses 24/7, but staff couldn't keep up
After-hours inquiries went unanswered until morning
Repetitive questions consumed hours of staff time daily
Scaling to more properties seemed impossible without hiring
The Solution
We implemented a comprehensive AI communication system that handles guest inquiries across voice and text channels, integrated with their property management software.
Deployed AI voice and text agents for instant guest communication
Automated responses to common questions (check-in, WiFi, amenities)
Smart escalation to human staff for complex issues
Integration with property management software for real-time info
The Results
Response time dropped from 4 hours to under 1 minute
Staff reclaimed 15+ hours per week for high-value tasks
Guest satisfaction scores increased 40%
Successfully scaled from 30 to 45 properties without new hires
Ready to Transform Your Business?
Every business is different. Let's have a conversation about your specific challenges and explore how AI can help you save time, increase revenue, and scale smarter.
- Free 30-minute discovery call
- Custom roadmap for your business
- No pressure, no hard sell
- Clear pricing, no hidden fees
Book Your Free Consultation
30 minutes that could change everything
Or email directly: grecoaisolution@gmail.com